Our Journey
CXJourneyOps is on a mission to revolutionize the way businesses approach customer experience. We are dedicated to helping organizations of all sizes create exceptional customer journeys that drive loyalty, satisfaction, and growth. Our story is one of passion, innovation, and a relentless commitment to delivering results.
Alex Mejia, MBA
Founder, CX strategist
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Alex is a Calgary-based customer experience strategist specialized in journey operations. She helps organizations turn customer insights into clear, actionable decisions that drive both customer and business impact.
Alex brings a strong product mindset to CX, working closely with cross-functional teams to create practical, evidence-based experiences. She is particularly interested in how data and AI can support faster, more confident decision-making without losing the human perspective.
She is an active contributor to the UX and service design community and is passionate about bridging strategy and execution in real-world environments.