AwARDS
Aside from receiving prizes and recognition from the companies I've worked for, I've also been recognized for winning mini hackathons and innovation competitions.
2024 Customer Experience World Games ™| CXWG ™
The CXWG is a volunteer movement that invites professionals passionate about transforming and improving customer experience to share their time and talent to help charities around the world resolve CX challenges. For three months my team and I dedicated several hours to designing innovative CX strategies leading us to win second place in the games. The captain also recognized me as the star player of challenge 3 of the games based on my contributions.
2023 Mini hackathon
Calgary UX and Untapped Energy organized a mini hackathon where the broad challenge was to solve wildfires in Canada. It was amazing how each team member contributed based on their background and experience in only 45 minutes. We used a service design approach to narrow down the problem; to include a co-design component and a human-centred approach. My team and I placed first place in the competition.
Excellence in Customer Centricity Global Award, SMART Technologies. December 2020
I received this peer-nominated award among 600 employees with a monetary prize for resolving a time-sensitive escalation. The key to resolving this case to customer satisfaction was to leverage multiple conversations between the development team and the customer to ensure we understood 100 % their pain points and we chose the correct plan for the right solution. I acted as the customer's biggest advocate and ensured that any alternative or course of action always had the customer at the centre.
Syngenta Global Award 2012 for Segment-based corn program for resellers
I designed this new program in 2011 for corn resellers from Syngenta that won an award in 2012 based on saving costs and increasing sales by more than 10% YOY after the first year of implementation. I designed this program while I was part of the Syngenta Mexico team and my peers submitted the business case to this global competition against hundreds of submissions as I transitioned to the team at Syngenta Canada in 2012.
