Alex Mejia
A service designer highly focused on customer experience and innovation
With a background in customer relationship management, I've consistently focused on improving efficiencies and enhancing the customer experience in every company I've worked for. I thrive on finding innovative solutions to operational silos with a human-centred approach to drive adoption while aligning them to business objectives to get the stakeholder's buy-in.
Human-first
While growing up in Mexico I was always curious about living abroad and exploring other cultures. This led me to live in the US, Brazil and now Canada, where I have learned different languages.
Living abroad from a young age has taught me to be adaptable, resourceful, and resilient.
I was lucky enough to start my professional path in marketing at the young age of 14 in a Polytechnique high school. Since then, I have continued on this path and I obtained an MBA with a marketing concentration in 2021.
When I am not strategizing about customer experience you'll find me in the mountains with my family either hiking or paddle boarding.
Experience
2023-present
Alberta Blue Cross
Customer Experience Specialist
I lead strategic initiatives across Alberta Blue Cross by leveraging the insights gained from the eyes, ears and hearts of our customers.
2019-2023
SMART Technologies
2022- 2023 Channel enablement manager
Designed tools for SMART’s sales team to execute the core aspects of their jobs more efficiently. Worked cross-functionally with key organizational stakeholders to align business goals and position the company as an industry leader.
2020-2022 Highest level of escalation
Led resolution of high-profile customer cases at the highest level of escalation and strategically implemented solutions and make-it-right programs to address sensitive cases.
2019-2020 Customer support specialist
identified areas where training or process changes could be made to increase support effectiveness to SMART's partners and customers..
2019
Husky asphalt
Inside sales representative
Generated leads based on day-to-day customer interactions as part of a funnel-based strategy and utilized sales skills to increase customer loyalty and retention.
2012- 2018
Syngenta Canada
Program management specialist
Implemented and managed multiple B2B marketing programs simultaneously with a multimillion-dollar value and hundreds of participants, meeting, and exceeding program milestones.
CONTACT
Reach out if you need expertise in customer insights, journey mapping, journey management, ideation and prototyping, and most importantly, driving action to resolve business issues with a service design approach.
